Returns & Refunds Policy

Due to the perishable nature of our freshly baked goods, we are unable to accept physical returns once products have left our facility. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery to arrange for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the packaging and the products immediately upon arrival if there are any signs of damage or errors.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of your items.

• 3.
  Review Process

  Our team will review your claim within 48 hours to determine if it meets our criteria for a refund or replacement.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or dispatch a fresh batch of treats to your door.